A Chatbot Solution For Volkswagen

FAQ-Questions can be answered by the chatbot

Churn is being reduced through providing users with necessary information in a simple to use interface

Chatbot gives a modern touch to the VWFS-Page

Volkswagen Financial Services is a subsidiary from Volkswagen AG. The company provides additional financial services as Leasing, Loans and Insurances for their clients and over the whole family of brands.

The Problem

Volkswagen Financial Services – Chatbot

VWFS was facing some challenges on a page where they required users to fill out a long form. The form had many questions and often users would get stuck at a question when they did not have the exact answer.

For example, if the question was to provide the data on their mileage and could not answer the question because they wouldn’t have the exact number, they would get stuck.

The Solution

Avoid friction through a smart assistant

TheVentury was asked to build a Chatbot as a Proof-of-Concept for the service “warranty extension”. The Chatbot gives the possibility to answer more than 100 frequently asked questions plus some additional small-talk- questions to create a better customer experience.

If the user would not be able to answer a question, the bot would offer options or a range to choose from, which made it easier to go through the form and fill out the answers.

The Solution

Avoid friction through a smart assistant

TheVentury was asked to build a Chatbot as a Proof-of-Concept for the service “warranty extension”. The Chatbot gives the possibility to answer more than 100 frequently asked questions plus some additional small-talk- questions to create a better customer experience.

If the user would not be able to answer a question, the bot would offer options or a range to choose from, which made it easier to go through the form and fill out the answers.

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