UNIQA SERVICE BOT: CUSTOMER COMMUNICATION RETHOUGHT

Corporate Innovation • Automation • Digital Transformation

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About UNIQA

The UNIQA Group is one of the leading insurance groups in its core markets of Austria and Central and Eastern Europe (CEE). It has approximately 40 companies in 18 countries and serves about 15.5 million customers. With UNIQA and Raiffeisen Versicherung, they have the two strongest insurance brands in Austria and are well positioned in the CEE Markets.

4000

Monthly Active Users

20

Different Skills Across 4 Service Categories

80%

of All Incoming Customer Requests Covered

We definitely enjoyed the collaboration with the TheVentury. The team is competent, creative and responsive in finding solutions for what we have in mind. They also showed patience in dealing with a conservative insurance company on its way through digital transformation.

Roger Baumann

Head of Digital Solutions and Content
UNIQA Insurance Group AG

 

How we made it happen

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