MyAustrian Messenger Service Proof of Concept

Innovation • Customer Service • Automation

Austrian Airlines

About Austrian Airlines

Austrian Airlines is Austria’s biggest airline with a global route network of around 130 destinations and 360 flights per day. This success story talks about our collaboration and one of our first chatbot projects from 2016. 

3

months from the idea stage to product launch

1500

daily messages

5

most important customer support questions included

The chatbot, called myAustrian Messenger Service, could help customers with flight searches and frequently asked questions such as luggage. It provided flight recommendations and flight status information.

Dr. Julian Fischer

Head of Product & Innovation

Austrian Airlines

How we made it happen

Austrian_Bot_Blog_header

time to get to know TheVentury

LET'S HAVE A CHAT

Get in touch and let’s talk about how we can support your innovation journey!